Support Channels

  • 1 hour ticket response time

  • An Intuitive Help Center

  • You can find nearly all the answers to your questions in the user–friendly Help section integrated into Conchtown Premium Quality Professional Web Hosting’s Control Panel. It includes a huge knowledgebase with regularly asked questions and exhaustive help articles contributed by our accomplished customer support team.

  • Top quality support service

  • Instructional Video Clips

  • We have compiled a collection of step–by–step video tutorials that detailedly explain how to deal with a typical issue related to your Linux shared hosting packages account. You will find the educational video clips in the Help section.

  • Intuitive help center

  • A One–Hour Support Ticket Response Time Guarantee

  • All semi–dedicated servers are backed up by a 24–7–365 customer service and include a one–hour response guarantee. Our skillful technicians will be at your disposal 24 hours a day and will solve any problem that you might stumble upon within maximum 1 hour after the helpdesk ticket submission. In the majority of instances, a response will be given to you within 20 minutes.