Client Support Channels
A 60–Minute Support Ticket Response Guarantee
All your help requests will be replied to within maximum 60 min after the ticket or email has been submitted. If your case calls for further assistance from a server admin, we will direct the trouble ticket or the email to the person on duty, right away and we will leave a comment to inform you that more time will be required for finding a solution. Furthermore if you take advantage of our Admin Services package, any of the tasks included there will be completed whenever you decide.
An Excellent Help Desk Support Service
We will be online for you 24x7 to answer any questions that you may have connected with our Control Panel or any of the apps that we have pre–installed for you on the dedicated hosting server. If you also require assistance tackling server administration procedures, you can have a look at our Admin Services package, which includes backup disk storage space, weekly Operating System updates, server monitoring and rebooting procedures, as well as troubleshooting and installation services
A User–Friendly Help Section
Our Control Panel was preinstalled for each Linux dedicated servers hosting package. Among its functionalities is a rather handy integrated knowledge base that will guide you step by step on all the tasks that you can carry out. Most help articles have video versions that show all the tasks that you can carry out in a very illustrative way. You will find the help articles and the video tutorials in the top right corner of each Control Panel section.