You can find a lot of shared hosting suppliers on the market, yet most of them are resellers that have minimal resources, especially when it comes to support. One way to distinguish them is the option to get in touch with the company over the telephone. The level of support that you can receive through this particular method of communication will vary based on the provider - a few of them provide you with professional phone support, others offer general and customer support only since some issues are more time-consuming and it is easier to be resolved with a trouble ticket, especially when the issue has to be escalated. Still, it's good to know that you can reach your hosting supplier since there're countless small-scale issues which can be resolved efficiently and timely with a telephone call, not mentioning that you're able to get more info for the services even before you become a client.
Phone Support in Shared Hosting
All of our shared hosting packages feature telephone support 14 hours per day even on public holidays, so that if you don't have an account yet, you can call us and learn more about our solutions or if we'll meet the system requirements for your websites. For your benefit, we have local phone lines in the United States, Great Britain and Australia, so you can call the telephone number which is closer to you. In case you're an existing customer, we will assist you promptly with any kind of general and billing issues and with numerous tech matters to save you time and efforts - we are aware of the fact that sometimes it is more convenient to talk with a live person so as to get things done promptly. Of course, some matters cannot be resolved over the phone, so if this is the case you're able to use our ticketing system.
Phone Support in Semi-dedicated Hosting
With 14 hours-a-day phone support, you can be sure that there will always be somebody to help you when you have any queries about the semi-dedicated server packages that we supply. Whether you'd like to learn more about our packages, you have some billing issue or some general problem, you can call us. Although some more complicated matters could require a ticket so as to give time to our technical support crew to investigate, we're able to assist you with many tech questions over the phone as well, saving you precious time and efforts. Since we have data centers on as many as 3 different continents - in the United States, Great Britain and Australia, we have local telephone lines in these countries as well. If you're in another country, we also have a global number where you'll be able to contact us.