Should you ever experience a problem with your site and be incapable of fixing it yourself, ask the respective web hosting provider’s client care team to help you bring the site back online. A timely solution would be the most favorable scenario, but a lot of companies respond within twenty four hours and even more, particularly if you are working with a hosting reseller. Even if your problem can be swiftly resolved, your website may not work properly or it may not be reachable at all for a lengthy span of time, so you may lose prospective customers as it is highly unlikely that anyone would be eager to revisit a faulty website. Having said that, you should make certain not only that you can reach your hosting provider, but also that they can reply and assist you in a well-timed manner. If a software app update doesn’t proceed as planned or you delete something by chance, for example, the site must be fixed speedily in order to avoid protracted downtime.
One-Hour Response Guarantee in Shared Hosting
Our Linux shared hosting packages come with a 1-hour reply time guarantee, which means that regardless of what enquiry or complication you might have, we’ll always be there to lend a helping hand. As a matter of fact, it seldom takes more than 30 minutes to get a problem fixed or an enquiry answered, and this is valid for both technical and pre-sales matters. Our client service team members will be at your service 24-7, even on weekends and legal holidays, so you will receive timely support at all times. We realize exactly how valuable time can be, so by the time we respond to your ticket or e-mail, we’ll have probed into the matter and, in case we haven’t solved it, we will give you more information on what you need to do on your end, when the circumstances require this. With our support service, you can be certain that there will be someone to lend you a hand instantaneously, regardless of what time of day or night it is.
One-Hour Response Guarantee in Semi-dedicated Hosting
We guarantee that if you post a client support ticket through your web hosting Control Panel or send an email associated with your semi-dedicated server, you will receive an answer within less than sixty minutes. You can contact us at all times in regards to billing, technical or general issues and considering that we are working 24-7-365, you’ll always obtain assistance right on time. Depending on the specific issue or question, we will supply you with more info, rectify the obstacle if it’s been caused by something within our reach or tell you how to proceed if you have to update a particular setting for an Internet app that we cannot access. You can forget about waiting for a day for each single reply. In fact, in most cases we answer emails and tickets within twenty-twenty five minutes max.