A live chat is one of the ways of communication supplied by some hosting providers as part of their support service. Depending on the provider, the chat can be used for billing, pre-sales and/or technical assistance. This way of communication is quicker than a support ticket and it'll make it much more unlikely to misspell or misunderstand a word compared to a phone call with an agent. What's more, if the problem that you experience requires some time to be reviewed and dealt with, you are able to do something else in the meantime instead of just waiting, like you'd have to do when you call. Also, you can employ a live chat assistance service free of charge provided that you have world wide web accessibility even if your web hosting supplier is located in another country and they don't have a local telephone number you can call.
Live Chat Support in Shared Hosting
Together with the telephone and ticket support, we provide live chat support too. You are able to contact us every single day, including weekends and holidays, and we will give you more info about the Linux shared hosting packages that we supply if you are not a customer yet, or about basic and billing questions if you already have a user profile. Though for solely technical issues you will have to open a ticket to the tech support, because such matters will need extra time to be taken care of, you may still get in touch with us on our live chat for some technical info. To give you an example, we're able to help you set up an email address in your e-mail client or troubleshoot a variety of problems, saving you time and effort. Even when our telephone lines are already off for the day, you will be able to talk with a live person.
Live Chat Support in Semi-dedicated Hosting
The live chat support service that we supply is accessible every single day, even on weekends and holidays. It's the perfect way to find out more information about our Linux semi-dedicated hosting packages if you do not have an account yet or to have some problem resolved in case you're a customer and our support agents will assist you live regardless of the time of the day you join the chat. If you are hesitating which plan is more appropriate for your sites, in case you need advice whether you should obtain a particular upgrade and how to obtain it or if you have difficulties setting up an email account on your machine, you are able to get in touch with us and we'll provide you with the needed info at once. The live chat is accessible even after our phone lines are off for the day, which means that if you have an account here, you can be sure that you will always find timely help with any kind of question or problem that shows up.