A ticketing system is the most common channel of communication that web hosting providers offer to their customers. It is usually part of the billing account and is the fastest way to handle a problem that requires a certain amount of time to examine or that has to be forwarded to a sysadmin. In this way, all replies supplied by either side will be stored in the exact same location in case somebody else wants to work on the issue at hand and the information already exchanged in the ticket will be available to all parties. The negative aspect of using a ticketing system with most web hosting platforms is that it is not part of the hosting Control Panel, which implies that you will need to log in and out of no less than two accounts in order to complete a given operation or to reach the hosting company’s customer care team. If you want to manage a couple of domain names and each one is hosted in a separate account, you’ll need to use an even larger number of accounts simultaneously. Furthermore, it may take a significant span of time for the hosting provider to respond to your ticket requests.

Integrated Ticketing System in Shared Hosting

The ticketing system that we use for our Linux shared hosting packages is not separate from the web hosting account. It’s part of our fully featured Hepsia hosting Control Panel and you’ll be able to visit it at any given time with just a few clicks of the mouse, without having to leave your account. The ticketing system comes with a quick-search field, so you can track down the status of any support ticket that you have opened in the past, if necessary. Furthermore, you can see knowledge base articles that belong to different problem categories, which you can select, so you can learn how to fix a particular problem before you actually open a ticket. The response time is no more than 1 hour, which goes to say that you can obtain swift assistance at any moment and if our help desk support staff recommends that you should do something inside your hosting account, you can do it on the spur of the moment without needing to sign out of the Control Panel.

Integrated Ticketing System in Semi-dedicated Hosting

The Hepsia Control Panel, which is included with all our Linux semi-dedicated hosting packages, was built with one goal in mind – that you should be able to manage everything connected to your semi-dedicated account from a single place and the trouble tickets make no exception. Our ticketing system is integrated into the Hepsia Control Panel, so, in case you’ve got a query or confront a challenge, you can touch base with our client care staff on the spur of the moment without needing to go through a totally different admin interface. You can browse your website files or check different settings within your account while sending a new ticket or reading the response to an older one. In case you’ve got heaps of tickets and you want to find a particular one, you can make use of the smart search option, which is available in the Help section of the Control Panel. We will make sure you obtain an answer in less than an hour regardless of the nature of your question or issue.