A ticketing system is the most common channel of communication that web hosting providers offer to their customers. It is usually part of the billing account and is the fastest way to handle a problem that requires a certain amount of time to examine or that has to be forwarded to a sysadmin. In this way, all replies supplied by either side will be stored in the exact same location in case somebody else wants to work on the issue at hand and the information already exchanged in the ticket will be available to all parties. The negative aspect of using a ticketing system with most web hosting platforms is that it is not part of the hosting Control Panel, which implies that you will need to log in and out of no less than two accounts in order to complete a given operation or to reach the hosting company’s customer care team. If you want to manage a couple of domain names and each one is hosted in a separate account, you’ll need to use an even larger number of accounts simultaneously. Furthermore, it may take a significant span of time for the hosting provider to respond to your ticket requests.