The presence of the customer and tech support that a shared hosting company offers will tell you a lot for the services which they supply as well. In the event that you are allowed to use only email messages or tickets, you have most probably found some reseller and not the actual web hosting supplier. When this is the case, you'll probably have to wait for a few days so as to get an issue resolved since your reseller may not be checking their communication on a regular basis or they may need to consult with the actual hosting company for extra help. If the supplier can provide several ways of communication with fast response time available at any time, they're most likely the top provider, not only a reseller. So you will benefit from well-timed assistance and high quality support because they'll have immediate access to the servers where your account is. No matter what the problem - sales or technical, it is generally better to be able to get in touch with your web hosting company directly using your favourite way of communication.
24/7 Customer Support in Shared Hosting
Our Linux shared hosting packages
offer you 24/7/365 pre-sales, customer and tech support, so no matter if you are inquiring for our solutions before you make a purchase or you're a current client and you have any kind of question or a issue, you'll be able to contact us anytime, including holidays and weekends. We have a number of channels to get in touch with us - several telephone lines worldwide for your convenience as well as live chat support for pre-sales, billing and general questions; emails as well as support tickets for more technical issues or any matters that need extra time to research and resolve. In contrast to many other web hosting suppliers, our trouble tickets come with a guaranteed max response time of only 1 hour, which means that regardless of what your problem is, it'll be resolved timely and you will not waste days in order to get something fixed.
24/7 Customer Support in Semi-dedicated Hosting
We know how essential it is to receive well-timed assistance, particularly when your website is not running properly for some reason. All our Linux semi-dedicated hosting packages
include 24/7 customer and tech support, therefore if something comes up, you'll be able to use a number of methods to contact us - telephone line with a couple of local numbers internationally, live chat, emails and tickets. The first two choices are for pre-sales, billing and general matters, so that in case you don't have an account yet, for example, you'll be able to get additional info for our solutions, or we can help you with less complex tech problems. The second two options are for strictly technical issues or anything that is more time-consuming as it's much easier to track the conversation between you and our tech support team. The guaranteed max reply time for them is just 1 hour, the regular one - 15-20 min, so you will not have to wait for an entire day to receive assistance as you may need to do with other service providers.
24/7 Customer Support in VPS Hosting
When using our Linux VPS hosting packages
, you won't ever have to wait for more than 1 hour in order to get help for any type of issue that you may experience regarding the server or the software that comes pre-installed with it. We warrant this short response time for all the support tickets which you open via your billing Control Panel or emails that you send to our technical support crew. We have local phone numbers in several countries globally plus a live chat service where we can easily help you with pre-sales, billing and general questions. Customer and technical support is available 24/7/365 using the different methods of communication, so regardless what your question or problem is, there is always somebody to assist you promptly. When you need assistance with third-party software, that you cannot install or which gives you problems, you can reap the benefits of the Managed Services upgrade package that we supply for all the VPS plans.
24/7 Customer Support in Dedicated Web Hosting
If you obtain a dedicated server
from us, you're able to contact us anytime using several channels and the max time that you'll need to wait for a response is up to one hour, which means that you can forget about waiting a whole day. Our customer and technical support service is accessible 24/7 no matter if it's a holiday or a weekend and we can support you with anything relevant to the apps that are pre-installed on the server. To contact us about a tech matter, you're able to open a ticket via the Help section of your billing Control Panel or you could send us an e-mail. In case you have any common questions or you would like to learn more about our website hosting services before you order, you may also employ our live chat or you can call one of the local telephone numbers that we have in several countries worldwide. In case you'd like to have support for third-party software that you are unable to set up or manage properly, you're able to add the Managed Services upgrade to your package and our system administrators will assist you.